eConcierge
Turn Hotel Amenities into Revenue
Provide the ultimate first-class treatment by offering your online booking customers the full range of your services and amenities offered at your hotel…before they buy them elsewhere. Keep their money on your property, and watch loyalty and revenues grow. Increase guest satisfaction and revenues by offering and scheduling services and amenities such as wine and fruit baskets, golf tee times, local trips and tours, theatre and nightlife options, and spa and massage treatments.
eConcierge Services is the next generation of hotel services, where customers select add-on services during their online room booking experience. They purchase and pay for items in a shopping cart format, and the system automatically sends them a confirmation email detailing the entire purchase. Your hotel staff is automatically notified and scheduled to deliver the services at the appointed time.
Implement a process that is simple for guests and hotel staff alike. Watch sales of hotel amenities translate into an enhanced guest experience and greater revenues for you.
Add any items to the central reservation system, which can then be sold via your website:
- Day part items e.g. golf tee times can be sold
- Conflict resolution – system will alert users if concierge items are associated with cancelled room booking
- eConcierge items can be bought at time of booking or added at a later date
- Cancellation and guarantee policies can be set up per item
- eConcierge images can be loaded and information pages set up