Utell HOTELS & RESORTS

The importance of a human touch

The importance of a human touch

Your customers talk to Utell’s in house helpful and professional team who handle international hotel reservations quickly and efficiently in local languages. Our call centres answer calls in 11 languages for 40 countries.

Voice services - Utell hotel call centres

Whether or not you chose hotel representation with Utell we can give you a global presence via the network of Utell hotel call centres. These serve important markets globally where telephone reservations are an important way to book hotels and Utell has not forgotten the importance of the human touch.

Your customers always talk to Utell’s in house friendly, helpful and professional team who handle international hotel reservations quickly and efficiently in local languages. Our call centres answer calls in 11 languages for 40 countries.

  • The Madrid call centre serves Spain, Portugal, Italy and the rest of Europe
  • The Sao Paulo call centre serves USA, Mexico, Latin America and South America
  • The Singapore call centre serves Asia Pacific and Australia

Utell call centres – your quick guide

  • Hub reservations centres in Europe, South America and Asia Pacific
  • Over 40 countries served by toll free numbers
  • Professional, local language staff to process reservations quickly and efficiently
  • GDS Distribution

    GDS distribution

    Access seamless worldwide connection to over half a million travel agents around the globe. Utell, via the Pegasus switch, maintains connections to the GDS (Amadeus, Galileo/Apollo, Worldspan and Sabre) on your behalf.

  • Internet Distribution

    Internet distribution

    Utell works for you to ensure you maximise your business potential from online channels. This can be achieved either through Utell’s own websites or distribution to third party websites such as Expedia and lastminute.com.

  • Internet Booking Engine

    Internet booking engine

    Your hotel website is probably the most cost-effective and the fastest growing channel you have. You need NetBooker NG, the next generation online hotel booking engine to help your hotel increase reservations from website visitors.

Please contact us if you would like to call on the Utell team to help build your business.